Orders

Orders are confirmed once payment has been successfully completed. You will receive a confirmation email from PEDROSHOES.COM within 15 minutes to inform that your order has been received. (Do ensure to check for the confirmation email that may have been directed to your junk folder)

To check if your order has been successfully placed, sign in to your account and click on 'My Purchases & Returns' via 'My Account'.

Guest orders will not be visible under My Account, you may contact our Customer Care Team for further assistance.

Placing an item in your shopping bag does not guarantee that the item is reserved for you. If the product is no longer available, our website will alert you that the product is out of stock. Your order will only be confirmed after payment has been made.

For order placed with valid account, you may view your order status in ‘My Purchases & Returns' under ‘My Account’ upon signing in.

Refer to the table below for the order status:

For order placed with Guest checkout, you will not be able to view your order status. However, you may track your shipment via the online tracking system of the designated courier company once you have received the shipment confirmation email.

For further assistance, please contact our customer Care Team.

To view your order information and history, sign in to your account and click on 'My Purchases & Returns'. Click on 'View Order' that corresponds to your order number.

If you have opted for guest checkout, you may view your order information via the confirmation email sent to you. Please contact us our Customer Care team for further assistance.

You can’t amend the size/colour of the item(s); remove or add item(s); or change the payment mode.

Once your order has been placed successfully, you will not be able to cancel it.

If your order was not successfully placed, please check that the correct address, postal code and authentication code (if applicable) were used. Do note that periods (.) and commas (,) are the only recognised characters within the order fields, or please contact us at customers@pedroshoes.co.id

Your payment will be refunded back via your original payment mode. Please allow up to 14 business days for payment to be refunded and note that processing time may vary for different issuing banks. Once your refund is processed, you will receive a notification email.

After we have refunded you, it might take up to 14 working days or more to see it reflected in your account. This depends on your payment services provider. If you have not received your refund after 14 working days, contact your payment processor directly for assistance.

Please contact us at customers@pedroshoes.co.id for further assistance.

Please check the invoice that was included in your package. If there is any missing item(s), contact us at customers@pedroshoes.co.id

All orders will be fulfilled based on available stock. If a particular product in your order does not meet our quality checks or is out of stock, your order will be processed with the remaining item(s). Item(s) not included will be refunded accordingly.